Some Companies Struggle in Highly Competitive Home Delivery Market
2022-04-28
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1The COVID-19 pandemic led to a rise in business for home delivery services.
2But some of the companies are now facing financial struggles in a highly competitive market.
3Today, there are delivery services that offer a wide range of products - including full restaurant meals, groceries, coffee, medicines and just about anything else.
4Many services offer delivery in 30 minutes or less.
5Some promise orders in as little as 15 minutes.
6They generally deliver from small storage centers in large population areas.
7Financial experts say it is difficult for such companies to make a profit.
8And officials in some American and European cities have already criticized how some of the companies operate and have proposed legislative action to govern them.
9Marc-Andre Kamel is a partner at U.S. investment company Bain.
10He recently wrote an industry report on the online grocery market.
11Kamel told The Associated Press he thinks some of the investors get too caught up in the popularity of delivery and the huge valuations of their companies without making any money.
12"At some point they will have to find a path to profitability," he said.
13Some services are already shutting down.
14One, 1520, closed in late December, and two more, Buyk and Fridge No More, stopped in March.
15Buyk's Russian founders reportedly could not provide financing because of restrictions against Russia for its invasion of Ukraine.
16The business did not answer questions from the AP about the company.
17Fridge No More said in a message on Twitter that it was closing after two years because of "growing competition and other industry related issues."
18Other delivery companies are having growing pains.
19Gorillas dropped its "10 minutes" delivery promise in American advertisements.
20Now, the company offers delivery "in minutes."
21Gopuff recently let more than 400 employees go.
22Len Sherman is a professor of business at Columbia University in New York.
23He said many of those companies do not have a lasting business model.
24"There is going to be a lot of consolidation on some very painful terms," Sherman said.
25Getir is a Turkish delivery service that operates in Europe as well as Boston, Chicago and New York.
26It sees a path to profitability by adding more storage spaces in cities where it delivers.
27"We're here for the long term," said Langston Dugger, Getir's head of U.S. operations.
28Getir recently raised $768 million, valuing the company at close to $12 billion.
29It has plans to expand in the U.S. Dugger described its users as people "ordering a late night ice cream, to somebody who is doing a full grocery shop for the week for a family, and everything in between."
30The smaller companies are also facing new competitive threats from established delivery companies.
31These include DoorDash, Grubhub, Uber and Instacart.
32Lee Hnetinka started FastAF, a delivery company with a two-hour delivery model in New York, San Francisco and Los Angeles.
33He told the AP that for his company, profitability is "just not a priority" right now.
34He said he is more interested in investing in good customer experiences.
35He points to the experience of massive online seller Amazon, which he says was also not profitable in the beginning.
36I'm Bryan Lynn.
1The COVID-19 pandemic led to a rise in business for home delivery services. But some of the companies are now facing financial struggles in a highly competitive market. 2Today, there are delivery services that offer a wide range of products - including full restaurant meals, groceries, coffee, medicines and just about anything else. 3Many services offer delivery in 30 minutes or less. Some promise orders in as little as 15 minutes. They generally deliver from small storage centers in large population areas. 4Financial experts say it is difficult for such companies to make a profit. And officials in some American and European cities have already criticized how some of the companies operate and have proposed legislative action to govern them. 5Marc-Andre Kamel is a partner at U.S. investment company Bain. He recently wrote an industry report on the online grocery market. Kamel told The Associated Press he thinks some of the investors get too caught up in the popularity of delivery and the huge valuations of their companies without making any money. 6"At some point they will have to find a path to profitability," he said. 7Some services are already shutting down. One, 1520, closed in late December, and two more, Buyk and Fridge No More, stopped in March. Buyk's Russian founders reportedly could not provide financing because of restrictions against Russia for its invasion of Ukraine. The business did not answer questions from the AP about the company. 8Fridge No More said in a message on Twitter that it was closing after two years because of "growing competition and other industry related issues." 9Other delivery companies are having growing pains. Gorillas dropped its "10 minutes" delivery promise in American advertisements. Now, the company offers delivery "in minutes." Gopuff recently let more than 400 employees go. 10Len Sherman is a professor of business at Columbia University in New York. He said many of those companies do not have a lasting business model. "There is going to be a lot of consolidation on some very painful terms," Sherman said. 11Getir is a Turkish delivery service that operates in Europe as well as Boston, Chicago and New York. It sees a path to profitability by adding more storage spaces in cities where it delivers. "We're here for the long term," said Langston Dugger, Getir's head of U.S. operations. 12Getir recently raised $768 million, valuing the company at close to $12 billion. It has plans to expand in the U.S. Dugger described its users as people "ordering a late night ice cream, to somebody who is doing a full grocery shop for the week for a family, and everything in between." 13The smaller companies are also facing new competitive threats from established delivery companies. These include DoorDash, Grubhub, Uber and Instacart. 14Lee Hnetinka started FastAF, a delivery company with a two-hour delivery model in New York, San Francisco and Los Angeles. He told the AP that for his company, profitability is "just not a priority" right now. He said he is more interested in investing in good customer experiences. He points to the experience of massive online seller Amazon, which he says was also not profitable in the beginning. 15I'm Bryan Lynn. 16The Associated Press reported this story. Bryan Lynn adapted the report for VOA Learning English. 17We want to hear from you. Write to us in the Comments section, and visit our Facebook page. 18_____________________________________________________________________ 19Words in This Story 20delivery - n. the transporting of things from one place to another 21groceries - n. goods bought to be used in the home such as food and cleaning products 22consolidation - n. to combine several things, especially businesses 23priority - n. something considered very important that must be dealt with before other things 24customer - n. someone who buys goods and services from a business